1 Introduction and Scope of This Policy
This Privacy Policy is issued by cub99, an online sports betting and casino platform operating under international licensing. This policy applies to all users who register an account, visit the website, or interact with any service offered by cub99.
By registering an account or using the cub99 platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully. If you do not agree with any part of it, please contact our support team before continuing to use the platform.
cub99 services are for users aged 21 and above only. Registration or use of the platform by individuals below this age limit is strictly prohibited, and any account found to be in breach of this condition will be terminated.
2 Types of Information Collected
cub99 collects various categories of information depending on your interaction with the platform. This information is collected directly from you or automatically during your use of the services.
Basic Personal Information:
- Full name and username
- Identity card number (MyKad) or relevant identity verification document
- Email address and mobile phone number
- Date of birth for age verification purposes
- Current residential address
Financial Information:
- E-wallet account details (Touch 'n Go eWallet, ShopeePay)
- Deposit and withdrawal transaction information via DuitNow, FPX or cryptocurrency
- Transaction history within the platform
Technical and Usage Information:
- Your device's IP address
- Web browser type and operating system version
- Login session data and game activity
- Cookies and device identifiers for security purposes
3 Purpose of Personal Data Use
All data collected by cub99 is used exclusively for legitimate and clearly stated purposes. We do not use your data for purposes outside the following scope without obtaining additional consent from you.
- Verifying the identity and age of members during the cub99 account registration process
- Processing deposit and withdrawal transactions securely
- Providing customer service via live chat and email
- Detecting and preventing fraud, money laundering and suspicious activity
- Complying with applicable legal and international licensing requirements
- Analysing usage patterns for platform improvement purposes
- Sending account-related communications, bonus promotions and policy updates
- Supporting responsible gambling programmes and detecting risky usage patterns
Any marketing communications sent to you can be unsubscribed from at any time. Contact our 24/7 support or use the options available in your account settings.
4 Disclosure to Third Parties
cub99 respects the confidentiality of your data. Under normal circumstances, your personal information will not be shared with any third party. However, there are limited situations where disclosure is necessary, namely:
- Payment Service Providers: E-wallet providers, banks and payment gateways that process your transactions require minimal information to complete financial transactions securely.
- Regulatory Authorities: When required by law or by international licensing bodies, we are obliged to disclose certain information to the relevant authorities.
- Technology Solution Providers: Technology partners supporting our platform infrastructure, cybersecurity and anti-fraud systems operate under strict confidentiality agreements.
- Fraud Investigations: If there is reasonable evidence of fraudulent or unlawful activity, relevant information may be shared with law enforcement authorities.
cub99 has never and will never sell member personal data to advertisers, data brokers or any commercial party unrelated to platform operations.
5 Cookies and Tracking Technologies
The cub99 platform uses cookies and similar tracking technologies to ensure a good user experience and to maintain the security of your login session.
Cookies are used to store your language and display preferences, to verify valid sessions, to detect suspicious activity, and to analyse page performance in aggregate without identifying individuals. You can manage cookie settings through your web browser, but please be aware that blocking certain cookies may affect the functionality of the cub99 platform.
6 Data Security and Protection Measures
cub99 invests in comprehensive security infrastructure to protect member personal data from unauthorised access, loss, misuse or disclosure.
- SSL/TLS encryption for all data transmitted between your device and our servers
- Password storage using irreversible cryptographic hashing
- Two-factor authentication available as an additional security layer for member accounts
- Continuous system monitoring to detect intrusion attempts or anomalous activity
- Internal access to user data restricted to authorised personnel only
- Regular security audits by independent third parties
While we take all reasonable measures, no system can guarantee absolute security. We encourage members to keep their cub99 account password and login details confidential at all times.
7 Your Rights as a Data Subject
As a cub99 member, you hold certain rights regarding your personal data. These rights can be exercised by contacting our support team at any time.
- Right of Access: You may request a copy of the personal data we hold about you.
- Right of Rectification: You may ask us to correct data that is inaccurate or incomplete.
- Right to Erasure: In certain circumstances, you may request that your personal data be deleted from our systems.
- Right to Restrict Processing: You may ask us to stop or limit the processing of your data in certain situations.
- Right to Object: You may object to the use of your data for direct marketing purposes.
Data deletion requests may not be fully carried out if cub99 is required to retain such records under legal obligations or licensing requirements. In such cases, we will clearly inform you of the applicable limitations.
8 International Data Transfers
As a platform operating under an international licence, your personal data may be processed or stored on servers located outside Malaysia. In all cases, cub99 ensures that such data transfers are protected by agreements that meet recognised data protection standards.
We only work with infrastructure and service providers that can demonstrate a level of data protection equal to or greater than what we offer our members.
9 Amendments to the Privacy Policy
cub99 reserves the right to amend this Privacy Policy from time to time to reflect changes in law, industry practices, or platform operations. Any material amendments will be communicated to members via registered email or a prominent notice on the website.
The effective date of the latest version of this Privacy Policy is 2026. Continued use of the cub99 platform after amendments take effect is considered your acceptance of the updated terms.
10 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how cub99 handles your personal data, please contact our support team.
Our customer service team operates 24 hours a day, 7 days a week via live chat and email in Malay and English. We aim to respond to every privacy-related enquiry promptly and in detail.
Official email for privacy enquiries: [email protected]